Refund Policy

Refund Policy
At Shugis, we're committed to delivering personalized products that exceed your expectations. As each item is uniquely crafted based on your specific requests, we want to ensure clarity and satisfaction from the start.
Our No-Refund Policy: Due to the personalized and customized nature of our products, we do not offer refunds once an order has been placed. This policy is in place to protect both our customers and our commitment to delivering precisely what you envision.
Our Quality Assurance: Before printing your order, our team carefully reviews all customization details. If there are any questions or uncertainties regarding your request, we will reach out to you promptly. Our goal is to ensure that every product reflects your vision and meets our high standards of quality.
Communication is Key: We encourage open communication throughout the ordering process. If you have any concerns or specific requirements, please reach out to us at shugiesusa@gmail.com before placing your order. We're here to assist you and make sure we have all the details needed to create a product you'll love.
Cancellations: Once an order has been confirmed and the production process has begun, cancellations are not possible. Please double-check your customization details before finalizing your order.
Damaged or Defective Items: In the rare event that your personalized item arrives damaged or defective, please contact us within 1 day of receiving your order. We will work with you to resolve the issue promptly.
Thank You for Choosing Shugis: We appreciate your understanding of our no-refund policy, as it enables us to focus on delivering high-quality, personalized products tailored to your unique preferences.
If you have any questions or concerns, feel free to reach out to us at shugiesusa@gmail.com. We're here to ensure your Shugis experience is exceptional from start to finish.
Thank you for being a valued part of the Shugis community!